Returns & Exchanges
RETURN POLICY
FULL PRICE PRODUCTS
If you have changed your mind and wish to make a return for refund or exchange for a product purchased on www.sdlswimwear.com, you can make a return within 14 days of receiving your order.
For any product received as damaged or faulty, please email our Customer Service at info@sdlswimwear.com with some images of the issue. You have 14 days after receiving your order to make a return.
SALE PRODUCTS
Please note that we do not offer refunds on Sale products. All sales are final.
RETURN PROCEDURE
To be eligible for a return, your item must be bought at full price and must be in the same condition that you received it, unworn or unused, with labels and hygiene tags and in its original packaging.
Please note, we do not refund initial shipping costs incurred and do not accept liability for goods returned using any method other than SDL swimwear return service. We do not currently offer exchanges.
To start a return, you can contact us at info@sdlswimwear.com.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sdlswimwear.com.
EXCHANGE
Please note that we do not currently offer exchanges.
ORDER CANCELLATION
Please note that order cancellation can be accepted on Full Price or Sale product purchased on www.sdlswimwear.com by sending an email to our Customer Care Service and before receipt of the order confirmation.
Once the order is confirmed, we will be unable to cancel the order nor modify your order details (including size, style, shipping, billing address, contact number, delivery date). We recommend to return the product following the Return Process. Only full price products are eligible for return.